-->
Cart
Checkout Secure

Coupon Code: FT68LD435 Copy Code

Free Shipping On Orders Over $99

Order Online Or By Phone

(800) 974-4876

M - Fri 9am - 5pm EST

Return Policy

Returns

Our policy lasts 30 days. During this period you may contact us for return authorization and return shipping information. Within 30 days from receipt of your item you are eligible for a full refund, minus the return shipping costs. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.* You will be issued a full refund minus the return shipping costs. 

A return authorization (RMA) is required before initiating a refund. If the refund is not due to a defect or shipping damage, and if the unit and packaging are not in the original condition upon receipt at our warehouse, a 35% restocking fee will be deducted from return amount, in addition to return shipping costs. 

**Restocking fee will not be charged if unit is returned in resalable condition.**

  • Packaging and all original parts in new condition

  • Unit is free from scratches and functions as expected

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Item not in original packaging or packaging not in new resalable condition
  • Any item that is returned more than 30 days after delivery

*Order cancellations must be done within 24 hours - after this period the return policy takes effect*
*Orders that have shipped prior to the 24 hour period cannot be cancelled  the Return Policy Takes Effect*
*Refused shipments not due to damage are subject to a 20% restock fee*

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the refund has been processed.

Delayed Refunds

If you have received a refund notice via email and still not received credit on your statement, please check with your credit card issuer first. Sometimes these can take 7-14 business days to appear on your statement. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@electricfireplacesplus.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@electricfireplacesplus.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**ALL AMANTII / REMII / TOUCHSTONE RETURNED UNITS SUBJECT TO 20% RESTOCK FEE**

Here's What Our Customers Think:

Added to cart!
FREE Shipping On ALL Orders! Free shipping when you order over $99 You Have Qualified for Free Shipping ** Spring Sale Is Here! Save Big On Select Units! Free Shipping | No Tax | Chat Or Call 800-974-4876 ** You Have Achieved Free Shipping Free Shipping For Over $x to Free Shipping On Orders Over $99 You Have Achieved Free Shipping Free shipping when you order over $99 You Have Qualified for Free Shipping
Free Shipping No Extra Costs
Authorized Dealer Buy With Confidence
Secure Checkout SSL Secured
Best Price Guarantee We Will Not Be Beat On Price
Price Match