(800) 974-4876
Manufacturer's Warranty
Every product we sell is backed by the manufacturer's limited warranty. Below you'll find warranty details, documentation, and support contact information for each brand we carry. As an authorized dealer, we're here to help you through the process.
IgniteXL series: 5-year warranty with in-home service for the first 2 years. Standard models: 2-year limited warranty. Mantels and trims: 1 year.
Support: (800) 668-6663 · Mon–Fri 8am–4:30pm EST
5 years when you register your product at modernflames.com within 30 days of purchase. 2 years if not registered. Integrated screens (Heliovision): 1 year. Labor: 1 year from purchase.
Support: (602) 268-9353 · CustomerService@modernflames.com
Warranty varies by series. Astound & Luminex: 5-year warranty. Entice, Purview, Element & other series: 2-year warranty. Electrical components and wearable parts (remotes, switches, blowers): 1 year. Refer to your product manual for exact coverage.
Support: (866) 820-8686 · napoleon.com/warranties
Manufactured by Hearth & Home Technologies (HHT). Warranty coverage varies by product line — newer models like the Allusion Platinum carry extended coverage. Transferable to subsequent owners within one year of original purchase. Refer to your product manual for exact terms.
Support: Contact your authorized dealer · simplifire.com/contact-us
Symmetry Bespoke series: 5-year warranty. All other models: 2-year limited warranty against defects in materials and workmanship. Refer to your product manual for exact coverage.
Support: (877) 366-0626 · amantii.com
Includes replacement of any non-functioning electronic parts and free toll-free tech support during the warranty period.
Support: (888) 978-3531 · touchstonehomeproducts.com
Faber e-MatriX fireplaces (by Glen Dimplex Americas) carry a 5-year limited warranty. Fully transferable to subsequent owners.
Support: (888) 346-7539 · faberfires.com/support
Bromic Platinum series heaters carry a 5-year warranty. Marine grade: 5 years for land-based installations. Tungsten Electric elements: 7-year lifetime warranty.
Support: (800) 301-1293 · bromic.com/support
Need Help With a Warranty Claim?
We're here to help you through the process. Have your PO number, model number, and serial number ready.
Email: support@electricfireplacesplus.com · Call: (800) 974-4876
Mon–Fri 9am–5pm EST · You can also contact the manufacturer directly using the information above.
*Warranty terms are subject to change by the manufacturer. Always refer to the documentation included with your specific product for the most current warranty details.
